I currently bank with the Nationwide and have done so for maybe 10 years. I have been very happy with their level of service. I would terminate my business with them if i found that they were exporting call centre jobs to the far east/asia and in support of the workers in the UK,i think that those who use banks which have done this,should consider their position and think about moving to an institution which employs people in the UK and doesnt exploit cheap labour in other countries. This could actually be a positive selling point for a bank/building society i.e we use UK call centres. Not all call centres are crap and plenty of people have /have had good jobs there. joe,manchester

If all banks are using overseas call centres, what are we suppose to do? LOL Forget about comparing the quality of call centres between the UK and the Far East. The cost savings itself already justify the move. British gov. should really tackle the cost factor. At the same time, provide tax incentives to companies which creates more jobs or provide value-added training courses in the UK.

Ditch your bank if they export call centre jobs?

Oct 31, 2003 21 Replies

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The Observer 22 years ago

Shouldn't we examine the reasons for the move rather than just lambasting them for cut cost measures?

Your logic is simply irrational. You rather have the company close down(hence, even more job losses) or suffer massive financial loses to the point that it will be inevitably taken over by another foreign company than to minimise cost so the company can stay British and save the rest of the UK work force?

How loyal is that?

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Chris Blunt 22 years ago

Closing a branch that's under-used and opening another where its more needed sounds a sensible thing to do to me.

Most customer seem very happy to close their accounts and move to another bank as soon as they get offered a better deal. Why is it fine for customers to react in that way but not for the banks themselves?

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