Hi, I would appreciate any suggestions with the following problem:
1.in dec 03 I bought a new car. this was paid for using part cash and 5000 in finance. the dealer said they would reduce the price of the car if I took out finance with the manufacturer's finance company - and that's why I did it2.i asked the dealer finance manager to quote an early settlement figure if I pay off the car early which he did over the phone, saying it was an estimate and he couldn't guarantee the exact amount but 'I can assure you, this won't be an issue--I used the same rule of 78 method the finance company will use'. calculation was that for a 5000 the loan over 24 mos, after 2 payments of 235 I would owe 4630
3.I wrote back and confirmed my understanding to the dealer and also called the manufacturer's finance company on the day before buying the car and they also confirmed 'it would only cost 2 months interest to pay off the loan'. 2 mos interest in this case was about £40 so I thought - that ties up---5000 for the car less 235 X 2 plus 90 = 46204.today I called the finance company and they are quoting 120 more than the figures above, stating the 'dealer must have made a mistake', 'funny because we are working off the same IT system', 'oh...we calculate your figure after taking into account the whole loan amount including interest over it's life and that's why the figure is higher', 'sorry but I can't send you any details of how we calculate your figure but we are considering that in future for our customers'
5.I called the dealer back to complain but they are standing firm, not even offering a voucher of some sort to compensate in any wayMy paperwork says it's a 'hire purchase agreement regulated by the consumer credit act 1974'.
Any suggestions to get what was promised out of the dealer or finance company are appreciated Thanks in advance Jack