Which is probbaly quite common. Whereas needing to talk to someone in a different country probably isn't (other than off-shore call centres, who are obviously going to speak the language of the country they are servicing).
For instance how many of these are your local town:
Electric company Gas company Tax office Water company DVLA Bank call centre Credit card company Phone company
Some might be, but the majority probably won't. Guess the same is true in the US.
You really are on another planet, aren't you?