Howto Screwover Blasted Customers

should be the new advertising slogan for the world's most incompetent bank.

When failing to provide a new debit card do you cancel the old one anyway and wait for the customer to notice ?

What happens to the customers in shops that don't take credit cards or have used all their credit limit (not unheard of at this time of year) or are stuck paying for something (like petrol) they've already taken ?

I can see them reaching for the rubber stamp with "not our problem".

It was incompetence on a similar scale that made me leave the previous bank.

Reply to
all mail refused
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Which is...?

Sounds like Nationwide, if my experience is anything to go by...

Abbey National?

My mistake, you mean the Halifax.

Or is it NatWest? Or TSB?

Doesn't really matter, I've tried them all and they're as bad as each other. I recommend a box under the bed.

Reply to
Peter Corlett

Were you just whooshed or am I being?

Reply to
LNR

In message , all mail refused writes

I think you will find that most banks are equally incompetent, if not in the same ways.

I am about to dump NatWest after 26 years, due to complete intransigence over the past few years.

Over the 26 years, I have had my share of the usual mistakes. However, all of my friends had had the same problems with different banks, so it has never seemed worth changing until now.

Reply to
Richard Faulkner

I see no obvious reference to a specific bank in the original post. The less obvious reference that I see now is because I'm slightly more awake.

Still, there is no most incompetent bank, most of them are all rock-bottom.

Reply to
Peter Corlett

On Tue, 30 Dec 2003 14:15:15 +0000 (UTC), Peter Corlett wrote the following to uk.misc:

The scary thing is how many banks it *could* be.

mh.

Reply to
Marcus Houlden

"JAF" wrote

In my experience (NatWest, Barclays, Lloyds, Midland, RBS) they're all the same: s**te when you are broke but jolly nice indeed when you have a few quid.

(Except RBS - kiss!kiss!)

Reply to
Mike_H

When it was still the Midland, HSBC *was* the worst bank in UK (most complaints, most mistakes, etc). Just because they've been bought out by a foreign bank doesn't mean they will necessarily be any better, simply bigger, affording even more opportunities for c*ck-ups. I never had anything but trouble with them, some years ago, as I did with almost all the other banks. IMO, you can't beat a good building society.

Reply to
JAF

"MissJuggs" wrote

Because I have been happy with them for a few years now and you might be my manager for all I know.

We could all use a little change.

Reply to
Mike_H

OK, I'll bite. Why?

Glenys

Reply to
MissJuggs

Ah, yes. I might be.

Do you know, I was once married to a Mike_H?

Glenys

Reply to
MissJuggs

"MissJuggs" wrote

Unless it was between 1958 and 1963 (of which I have no memory) then it ain't me.

Are you a bank manager??

Reply to
Mike_H

"Peter Corlett" wrote

Me too. Then I decided that a good chicken pie and a large jug of beer in front of an open fire beats a good building society any day.

I digress.

I've 'exchanged letters' with the BO several times, including a scenario similar to the one you describe. Don't build up any hope there.

I would imagine informing the press would be a good idea. At least you would find out if it were 'newsworthy'. If not, they may offer advice anyway. I have only ever resorted to writing to newspapers once in my life (concerning a financial misunderstanding) and it was the 'Money Mail' (I would never joke about such a thing) who actually sorted it out for me, even though it wasn't published. (Thanks again, guys!)

Reply to
Mike_H

Sounds like a good story.

Glenys

Reply to
MissJuggs

Oddly enough, I've nothing but praise for my local HSBC branch. When I was out of work, they helped me claim unemployment insurance and froze charges on my mega-overdraft until I found a new job.

Reply to
Alex Buell

If I could work up the energy I'd write about how they messed up my CC account.

Reply to
all mail refused

I can't remember 1958 either but if she's my ex wife can she remember where my driving licence is ?

Reply to
all mail refused

Ironically, while some customers at any institution will have problems, these days HSBC are generally considered the best of the "big 4" (not sure what that means for the others though!)

I have also never (yet!) seen anyone really complain about First Direct, which is also a division of HSBC.

Regards Sunil

Reply to
Sunil Sood

Sunil Sood wrote: [...]

They made a balls-up with my application, does that count?

I figured that if they weren't capable of properly reading the numbers on the paperwork I provided, they weren't fit to handly my money and went elsewhere.

Reply to
Peter Corlett

Actually I think you'll find it's the people who work for them, not the actual banks ... I always find it curious that the population seems to divide into two completely distinct groups, those who mess things up and those who complain about things being messed up - assuming of course that people wouldn't complain about things that they themselves were guilty of ...

I've been with Barcays for 23 years and I think I've only had occasion to complain about four things, all of which were immediately corrected. Mind you, they still call me "Mr Burke", despite a few attempts over the years to get it changed.

Reply to
Stephen Burke

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