Hi, a friend of mine recently recieved a phone call from an individual claiming to be calling on BT behalf. He said that she was due to recieve £15 in credit for having paid her phone bill on time for last twelve months and asked for personal information such as her name, address, postcode, DOB and bank account number. She's told the bank who closed her account immediately but is worried about the implications of someone having such personal information.
Has anyone had any experience of having had their identity stolen and know which authorities should be informed?
Thanks,
Nick