I have a Barclaycard that's had a zero balance for two years, so I decided to cancel it.
First attempt - "certainly madam, your account has been closed as of today's date". Shortly afterwards I get a letter informing me that my credit limit has been increased.
Second attempt - "certainly madam", as before. I then get a letter informing me that I've been accepted for a gold card.
Third attempt - I tell them that I don't want a gold card, and I want to close the account. "I can't do that for you, you need to speak to our rententions department. All of their lines are busy and I'll get them to call you back". I never receive a call.
Fourth attempt - "certainly madam", as first and second attempts. I'm due to move house, so I ask if they can change my address on their system - they can't do this as I don't have the three digit security number from my card (as I've cut it up).
I've just received a Barclaycard Gold through the post (redirected by royal mail).
With hindsight I should have written to them to start with, as clearly it is unreasonable to want to cancel a credit card over the phone. Can anybody suggest anything I could put in my letter to make sure it is actually cancelled?
TIA
Laura