I am the Secretary of our Works Sports & Social Club. Every month we have a Numbers Draw for our members and just before Christmas we have a mega draw where the 1st prize is 300. The winner was presented with the cheque and then we all broke up for Christmas. On returning to work, the winner came to see me to say that the cheque hadn't reached their account. His wife had paid it into their branch by using one of these Deposit envelopes which she posted into the alloted box outside the bank, but it hadn't been credited.
We've checked our latest bank statement and the cheque was shown as cashed/processed on 6th January (the day after she put it in the bank post box). I've given her the details of our bank (name, sort code, account no, cheque no, address) and I'd like the two banks to sort it out between themselves if possible. Is this the best course of action, or should I be asking our issuing bank to trace the cheque? Who is liable here?
Cheers