NatWest Card Delivery/Courier

Phil, Natwest will own the relationship with the courier, so I can't see why you contacting them would be necessary or achieve anything. In similar situations, where mail/parcels have been "delivered" (not) to me, I've always gone through whoever the sender was to get the matter resolved. Though occasionally that's resulted in the courier company calling me to apologise or check on something. I'm assuming Natwest have cancelled the card, will re-credit your account with the monies and are issuing a new card with a different number? As long as they do that, they've met their obligation - but obviously I'm sure you could really have done without the stress, hassle and time wasted on it. Why was the card delivered pre-activated though? Was that a specific request? I know most companies now have some form of telephone or internet activation procedure they want you to go through for security purposes. Security being just one reason, cynics would say the main reason was to try and sell you some other product/service when you call. :-) I'm also intrigued as to why a courier was used and yet no signature was required for delivery. It would have been cheaper (for them) to have used royal mail recorded delivery you'd think. What are the chances of the courier company delivering the card to the wrong house, and the occupier of that house immediately thinking they'd go out and fraudulently use it? After all, if you were the occupier, and the delivery was tracked back, you'd stand a high chance of getting caught. Far more likely imho it's something like the courier dropping/losing the letter en-route and only realising this when they got to your house. Hence they know the colour of your door... Neil Pike

I once had new Barclaycard's personally couriered to me (& inside the envelope a note explaining they used a courier rather than posting, in order to cut down on fraud) ........except they were delivered by a neighbour a few houses down, as since I'd been out they had apparently gone along the street until they found someone in who would take them for me :-)

Basically because NatWest were so vague and ideally I would like to have got more first hand details from the courier.

It's flagged up as stolen on their system meaning that funds could still go out if charged by a retailer who has a floor limit i.e. no authorisation.

In progress. By the nature of the way payments get process it takes usually

To which I've insisted is delivered to a branch for me to collect.

That's what I asked NatWest and they couldn't give me answer.

I don't recall ever having to activate a NatWest Service Card. OTOH I have always had to activate Nationwide Credit & Debit Cards.

I'd rather put up with sales spiel knowing the main reason for the call was a security check.

That was one of the complaints I have taken up with NatWest.

I got told they use a variety of delivery methods - letter post, recorded delivery and couriers.

I'm still convinced that the colour of the door was a guess and they just happened to get it right. If they can't provide a tracking number and don't need a signature on receipt then the it's not that difficult to put two and two together....

Phil,

I doubt they'll talk to you though. But they'll have to talk to the police if you or Natwest decided to get them involved...

Now I think about it I don't recall having to activate my Natwest debit card, though I definitely did with my GM credit card, a couple of store cards, and would have had to with some other debit cards on "internet" accounts, but I didn't want to use those debit cards anyway, so I just cut them up and didn't activate them.

Neil Pike Protech Computing Ltd