How reliable and secure is Sage Pay (ex-Protx) - owned by Lloyds/TSB? This was a recent experience.
Just now I tried to order two Parker pens from an online charity shop.
I filled in my billing address and the delivery address.
1. But the delivery address fields were not enough for the Isle of
Skye - which requires more than just the town and county but also the
2. Then when I went to the payent screen it wanted my billing address
all over again. Having just typed this in I was not happy to have to
do so all over again. With websites it is possible to carry such
details from one page to the next, why didn't it do so?
3. Then the Card Details screen had the following:
Card Type Visa Debit / Delta
Card Number XXXX XXXX XXXX [deleted here]
Cardholder Name [deleted here]
Billing Address [deleted here]Town[deleted here]
Billing Post Code [deleted here]
Delivery Post Code
4. You will notice that the email address, delivery address, delivery
post code are all missing. These have not been carried through.
5. And what on earth is the tags doing in the billing address
field? In fact the tags should be Town - notice the
difference? THIS IS VERY SLOPPY PROGRAMMING FOR A PAYMENT SYSTEM.
6. Then I confirmed payment and got the following screen:
Please wait while your transaction is authorised with the bank
AFTER 5 MINUTES THIS DIDN'T CHANGE.
7. Then I got the following:
The connection has timed out
The server at [deleted here] is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a
If you are unable to load any pages, check your computer's network
If your computer or network is protected by a firewall or proxy, make
sure that Firefox is permitted to access the Web (it was).
THIS IS NOT GOOD BECAUSE NOW I DON'T KNOW IF MY ORDER WENT THROUGH. I
DON'T KNOW WHERE MY CREDIT CARD DETAILS HAVE GONE. AND I NOW HAVE TO
CHECK WITH MY BANK WHAT HAS HAPPENED.
THIS IS UTTERLY UNACCEPTABLE. AND I THINK THE AMATEURISH PAYMENT
SYSTEM WITH UNACCEPTABLE HTML ERROS ALSO PUTS [deleted here] IN A BAD
- posted 7 years ago