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Sage Pay - Ordering Items from Online Shop - FAILED!!!!

How reliable and secure is Sage Pay (ex-Protx) - owned by Lloyds/TSB? This was a recent experience.

=== Just now I tried to order two Parker pens from an online charity shop. I filled in my billing address and the delivery address.

  1. But the delivery address fields were not enough for the Isle of Skye - which requires more than just the town and county but also the island.

  1. Then when I went to the payent screen it wanted my billing address all over again. Having just typed this in I was not happy to have to do so all over again. With websites it is possible to carry such details from one page to the next, why didn't it do so?

  2. Then the Card Details screen had the following:

formatting link
Card Details Card Type Visa Debit / Delta Card Number XXXX XXXX XXXX [deleted here] Cardholder Name [deleted here] eMail Billing Address [deleted here]Town[deleted here] Billing Post Code [deleted here] Delivery Address Delivery Post Code

  1. You will notice that the email address, delivery address, delivery post code are all missing. These have not been carried through.

  1. And what on earth is the tags doing in the billing address field? In fact the tags should be Town - notice the difference? THIS IS VERY SLOPPY PROGRAMMING FOR A PAYMENT SYSTEM.

  2. Then I confirmed payment and got the following screen:

formatting link
Sagepay

Please wait while your transaction is authorised with the bank (rotating banner).

AFTER 5 MINUTES THIS DIDN'T CHANGE.

  1. Then I got the following:

http://[deleted here]/thank-you-for-your-order.aspx The connection has timed out The server at [deleted here] is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web (it was).

== THIS IS NOT GOOD BECAUSE NOW I DON'T KNOW IF MY ORDER WENT THROUGH. I DON'T KNOW WHERE MY CREDIT CARD DETAILS HAVE GONE. AND I NOW HAVE TO CHECK WITH MY BANK WHAT HAS HAPPENED.

THIS IS UTTERLY UNACCEPTABLE. AND I THINK THE AMATEURISH PAYMENT SYSTEM WITH UNACCEPTABLE HTML ERROS ALSO PUTS [deleted here] IN A BAD LIGHT.

C.J.Brady

Reply to
CJB
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This is the banal and irrelevant response:

Thank you for your e-mail with regards to your order.

SagePay are a 3rd party payment gateway. We offer a secure environment to process card payments. We do not have any involvement in the purchase/order/delivery process.

If you would like to question any aspects of your order I can advise speaking to the Vendor you have ordered from directly using the contact details provided on their website.

I hope this is of some use.

If you would like to discuss this further please do not hesitate to contact me directly on 0845 111 4455

Kind Regards,

[deleted here] Customer Service Advisor
Reply to
CJB

Why? Does it have a town and county that could be confused with similarly named ones on the mainland?

Usually a postcode, plus a house number, is enough to identify any residence. Anything extra is useful for checking but is not essential.

Reply to
BartC

They are very commonly used by UK e-businesses, so hard to avoid.

At one stage they went man in the middle for 3D secure, but I think they have fixed that now.

At the same time they didn't seem to appreciate that stability of branding is important if you are doing third party payments services, as people should be learning who are the trustworthy third party services, so that they can deal with unknown businesses but be sure that their liability is limited to the current payment (that's the big advantage of PayPal - I know the brand and I trust it not to pass on account details to the payee).

I would say that they were well intentioned, but only as technically competent as the UK banks and the 3D secure departments of Visa and Mastercard.

Reply to
David Woolley

Sorry dude, but they are correct. is the latest HTML code for a self-closed line-break. We used to use but current standards now call for

So in this part, I disagree with you. But in the rest, I have pretty strong memories of having similar oddities on Sage Pay systems in the past. It's nowhere near as intelligent and user-friendly as checkout systems on most websites.

Reece

Reply to
Reece Bythell

If the HTML was correct how come it appeared as tags when the page was built and displayed? The HTML tags had no effect and were not interpreted correctly, well they were not actually interpreted at all. CJB.

Reply to
CJB

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