Warranties

Without a hint of irony, "Roland Watson" astounded uk.finance on 04 Nov 2004 by announcing:

If that's the case, you should have claimed against the retailer. A brand new dishwasher should be expected to last well in excess of 2 years.

Without a hint of irony, Phil Thompson astounded uk.finance on 03 Nov 2004 by announcing:

Then I'd be seeking some sort of compensation from the retailer when my brand new equipment fails after an unreasonably short amount of time.

Without a hint of irony, Alex astounded uk.finance on 03 Nov 2004 by announcing:

Where does it state 6 years?

Without a hint of irony, "Roland Watson" astounded uk.finance on 04 Nov 2004 by announcing:

There's no such clause. Do you think 2 years is an unreasonably short amount of time for that machine to have lasted? Would you be able to argue that against the retailer's denials?

"Alex" wrote

It's a year less in Scotland, isn't it?

I did exactly that with a Baumatic dishwasher that failed about 18 months after we bought it. I was firm with the retailer (an online one) and after a short while they came back to me and said the manufacturer had agreed to replace it free of charge - with a better and newer one. I negotiated only with the retailer, they did the rest. There was an explicit 1 year warranty but that was all. The replacement was (from my point of view) under the SOGA.

Without a hint of irony, "Tim" astounded uk.finance on 09 Nov

Where in the Act does it actually state this period?

pronounced-dead

I took out a 5-year warranty at 85 though that also includes 2 years manufacturer guarantee.

In the meantime, while the new unit comes, I sent off a letter to the comet store manager about the previous failed machine and I'll take it from there.

Thanks,

Roland.

Well in my opinion that was £85 wasted.

This Baumatic is about the only appliance I've had fail in a serious way for absolutely years. Even if the SOGA hadn't meant that I got a replacement I'd still be much better off financially in the long term having not taken out any warranties on anything, ever.

I don't follow this.

Have you bought a new machine to replace the failed one? If Comet then replace the failed one what are you going to do? I don't think they are required by the SOGA to give you money instead.

I wasn't better off financially based on the experience of my last machine compared to a warranty.

I haven't paid for a replacement yet. The letter states the case for some kind of redress.

Roland.