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Warranties

Without a hint of irony, Mike Scott astounded uk.finance on 03 Nov

2004 by announcing:

That's misleading. You'll normally get at least a year of manufacturer's warranty but that is in addition to your statutory rights. All it means is that they're less likely to quibble during that period.

However, if your machine breaks down after 18 months due to a fault with the equipment itself (e.g. manufacturing defect, substandard components) then you are still able to pursue the retailer* since you would reasonably expect such a device to still function correctly after that time.

  • Note that your contract is with the retailer, not manufacturer, and so any claim has to be against them. It's up to them to pursue the manufacturer themselves.
Reply to
Alex
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Without a hint of irony, "Roland Watson" astounded uk.finance on 04 Nov 2004 by announcing:

If that's the case, you should have claimed against the retailer. A brand new dishwasher should be expected to last well in excess of 2 years.

Reply to
Alex

Without a hint of irony, Phil Thompson astounded uk.finance on 03 Nov 2004 by announcing:

Then I'd be seeking some sort of compensation from the retailer when my brand new equipment fails after an unreasonably short amount of time.

Reply to
Alex

Without a hint of irony, Alex astounded uk.finance on 03 Nov 2004 by announcing:

Where does it state 6 years?

Reply to
Alex

Without a hint of irony, "Roland Watson" astounded uk.finance on 04 Nov 2004 by announcing:

There's no such clause. Do you think 2 years is an unreasonably short amount of time for that machine to have lasted? Would you be able to argue that against the retailer's denials?

Reply to
Alex

"Alex" wrote

It's a year less in Scotland, isn't it?

Reply to
Tim

I did exactly that with a Baumatic dishwasher that failed about 18 months after we bought it. I was firm with the retailer (an online one) and after a short while they came back to me and said the manufacturer had agreed to replace it free of charge - with a better and newer one. I negotiated only with the retailer, they did the rest. There was an explicit 1 year warranty but that was all. The replacement was (from my point of view) under the SOGA.

Reply to
usenet

Without a hint of irony, "Tim" astounded uk.finance on 09 Nov

2004 by announcing:

Where in the Act does it actually state this period?

Reply to
Alex

pronounced-dead

I took out a 5-year warranty at 85 though that also includes 2 years manufacturer guarantee.

In the meantime, while the new unit comes, I sent off a letter to the comet store manager about the previous failed machine and I'll take it from there.

Thanks,

Roland.

Reply to
Roland Watson

Well in my opinion that was £85 wasted.

This Baumatic is about the only appliance I've had fail in a serious way for absolutely years. Even if the SOGA hadn't meant that I got a replacement I'd still be much better off financially in the long term having not taken out any warranties on anything, ever.

I don't follow this.

Have you bought a new machine to replace the failed one? If Comet then replace the failed one what are you going to do? I don't think they are required by the SOGA to give you money instead.

Reply to
usenet

I wasn't better off financially based on the experience of my last machine compared to a warranty.

I haven't paid for a replacement yet. The letter states the case for some kind of redress.

Roland.

Reply to
Roland Watson

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