What listening to customers actually means

I just received an email from Barclays.
I go to the linked page and (easily) read
"Following customer feedback, we've changed your Terms and Conditions to make them easier to read and understand."
And then on the SAME web page the small print in a font size so small that it cannot be resolved on my computer screen.
Sigh
Reply to
alan_m
Yes, but why use two different font sizes on the same web page where one is perfectly acceptable and the other so small that its unreadable, especially on a page where they are congratulating _themselves_ on the clarity of the information?
Reply to
alan_m

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