In the last month or so I have been seriously thinking of changing banks due to issues which i've not been happy with with my current bank - Abbey.
I have been with Abbey for over 10 years and have found that they have gone downhill over the last few years. I've never really had to go to a branch or use their telephone banking service as I do everything online. A few months back I had to resort in calling their telephone banking service as they failed to send me a letter informing me that my multifunction card was due to expire and that a new card was at my dedicated branch - this in fact was the second year running that this has happened.
The call centre I spoke to is based in India where I found that the advisor who i spoke to had no clue on what to do and couldn't answer certain questions i asked. He couldn't even tell me if my card was actually at the branch. There I went to my branch where they couldn't find the card and had asked me to call the lost cards section to cancel my 'new card'. Eventually they did find the card where to me they seem to be very disorganised.
Looking at several money sites I see that the Alliance & Leicester have a premier bank account on a 5% interest rate. I credit my account with more than 1500 per month and never go overdrawn.
I would prefer to have an account with a high interest rate, call centres in the UK abd have online banking facilities.
Has anybody got experiences with A&L and would you recommend them or are there other Banks that can be recommended?
TIA
Pedge