I am so confused about finance charges on accounts receivable. I am trying to help a customer with a problem, and hopefully someone here can give me some guidance. The customer has one account type set up, Revolving type, set to be due 31 days after the closing date. She has an annual percentage rate of 18% defined, no minimum finance charge. Every charge customer has the same account type defined, every customer has the finance charge flag turned on. One problem is that there are customers that are always carrying a balance on the account (they never get to zero), but they don't get finance charges. There are a number of customers that pay their account to zero every month, but if they have a transaction after the payment, they get a finance charge at the end of the month. This is maddening! Is there no way at all to just charge finance charges on past due amounts? It looks like its trying to charge a finance charge on any charge made between the closing dates that isn't paid for before the next closing. Is that right? And what about the people that never get to zero, keep making charges, but never get a finance charge?
Please help. Thanks Gregg
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