BUG? Physical Inventory & Serialized Items

When performing a physical inventory of serialized items, if the counted qty is less than the expected qty, the physical inventory worksheet updates the item quantity when the physical inventory worksheet is committed.

What it doesn't do is prompt you to tell it which serial number is missing. Shouldn't this process work the same as receiving/issuing purchase/transfer orders, where serial numbers must be entered for all product being rec'd/issued?

If you have the 'Synchronize quantity with serial numbers' option turned on (like I do) then you end up with a supposedly impossible situation after committing the physical counts: an available serial number count that doesn't match the quantity on hand. Try to fix it by deleting the missing serial number and the quantity goes down by 1, creating a new inventory discrepancy.

I searched this group for similar questions and found one, but no proper answer was ever provided.

Please help, Tom -- Stop fishing for e-mail

So I can expect to wait >2 years for a solution?

Tom

Tom,

There may be a workaround. I changed an item type to serialized the other day. The inventory was already 'in' and correct. I went in to add serial numbers and was able to add them without incrementing the inventory by clicking the CANCEL button when the manual inventory adjustment 'reason' prompt screen came up (reason required is turned on). Bug or feature ?? The adjustment shows in the movement but the inventory stays correct - strange. I don't know if it will work in reverse, but may be worth a shot.

Marc

Tom,

There may be a workaround. I changed an item type to serialized the other day. The inventory was already 'in' and correct. I went in to add serial numbers and was able to add them without incrementing the inventory by clicking the CANCEL button when the manual inventory adjustment 'reason' prompt screen came up (reason required is turned on). Bug or feature ?? The adjustment shows in the movement but the inventory stays correct - strange. I don't know if it will work in reverse, but may be worth a shot.

Marc

So you are re-submitting this bug to MS? How long does it normally take for MS to provide a meaningful response to something like that? Would they dispute that RMS' behavior is improper? IME, MS will say anything to avoid admitting that they have a bug in their product.

Tom