I have a strange problem with over/short not matching. On the z report, the only over short listed in the tender section is cash at $20.74 over. However, the Over / Short line shows $71.74. How can this be different?
I noticed that the Closing Total equals Opening Total + Sales + Tax + Over / Short. We had no paid out, layaway, account, or deposit activity.
In other words, the discrepancy is just between Over / Short and the tender over/short details.
Any ideas?
The only thing I can think happened is that at the precise moment of transaction posting, the POS computer lost power or had some other error. In this case, a transaction may have posted to the transaction entry detail, but did not get to add to the daily totals. I have some evidence of this, because a transaction for the exact $51 difference appears in the TransactionEntry table, and seems to be included in the shift totals, but the Sales total is short by this amount. In addition, we are unable to find the corresponding paper copy of the transaction - more evidence of a possible power failure at the exact time the transaction was trying to post to the database after pressing enter on the tender screen.
Make sense?
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