We have just disovered that our store manager made a royal mess out of some of the register batches in January and February. The closing totals entered by the manager are incorrect, and in some cases caused overages or shortages of several thousand dollars (I disabled the over/short limit checking when the store first opened, and I forget to turn them back on.)
Is there any way to change the closing totals for batches which have already been closed and had a Z report run? We know for a fact that the correct amount of cash was taken from the drawer (cash in drawer - opening total sales recorded for that register). It was strictly a human error in entering closing data, and we want to adjust the batches to show the correct amount.
To compound the problem, we did not discover this problem until the batches were exported to Great Plains. It was our accountant who discovered it, and is in a tizzy because he has $21,000 appearing as a credit in the overages GL account, but there's nothing wrong with the cash or sales accounts. He doesn't have a GL account to use as an offset. If the closing totals can be adjusted, is there any way to repost these batches to Great Plains?
Bill Yater The Worth Collection snipped-for-privacy@worthltd.com