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Entering Closing Amounts Problems

We perform blind closes at the register in RMS 1.3R, after that we take the cash till to the "cash room" where we count the money and would like to enter the closing amounts for the blind-closed batches. When I go to Journal - Update Batch Info and select the desired batch I get an error after several seconds that reads "Server Failure 131: A server failure occurred while attempting to read the current batch.".

When I go to any of our "POS" terminals it all works fine. I also noticed that if I don't have the "Manager" machines configured for EDC I don't even get my 4 Credit Card types that I have configured to show up in the Closing Amounts windows. We shouldn't have to configure EDC on machines that we don't use for POS transactions or EDC settlement correct?

Does anybody else get this or have any suggestions or fixes for this problem?

Reply to
Alex
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While I don't think this should really be necessary, I think you will be able to resolve the issue by starting POS on the manager system you are trying to use and running a Z-Report. New Tender types are only added to the batch after a Z-Report; SO Manager may be reading it's list of available tenders from the current batch of the manager station instead of from the current batch you are trying to edit...

Glenn Adams Tiber Creek C> We perform blind closes at the register in RMS 1.3R, after that we take the

Reply to
Glenn Adams [MVP - Retail Mgmt

Glenn, Since POS on RMS 2.0 can only be opened on the machine that you specify they wouldn't be able to open it on their manager station would they? Craig "Glenn Adams [MVP - Retail Mgmt]" wrote in message news:uWnS% snipped-for-privacy@TK2MSFTNGP06.phx.gbl...

Reply to
Craig

They are using 1.3

Glenn Adams Tiber Creek C> Glenn,

Reply to
Glenn Adams [MVP - Retail Mgmt

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