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Server Error 131 during Enter Closing Amounts

I ran into this error today Server Errror 131 when trying to enter closing amounts after a blind close out.

We had added a new tender type and we were advised (by ABANCO a credit card company) that a "Display Order" did not need to be set. So I left it blank (or 0) and we blind closed yesterday without problem.

Today we got the Server error 131 and the enter closing amounts screen would not show and tender types except AMEX.

Well solution is / was When entering tender types set a Display order number that is not equal to a tender already set up. our newly added eCheck Sale was display 0 same as AMEX and it stopped up the close out.

I thought I would post this comment because I could not find any references to Server error 131 and had to surf the WWW to find a clue to the solution.

Reply to
DDowningMO
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We are getting the Server error 131 error again. It does not seem to stop the entering of closing amounts but still pops up when we Blind close and try to enter closing amount at a back office computer.

Will Blind Close and z out on Back office computer fufill the requirements tha RMS says " all POS must Z out for changes to apply"? or do you have to z out on the actual machine?

Any suggestions or even a reply from ANYONE who has had this same problem ?to see if any really reads these posts. I first posted this on 4/22

Reply to
DDowningMO

DD,

You must Z-out each machine that you ring sales on _and_ each machine that you run an Update Batch Info on to post the Blind Closes. To be honest, I would do all 8 of your machines to be safe. Ya never know what the future brings!

Reply to
Jeff

Thank you for the reply, Without you I system would still be down since it was installed. I am going around and Z out each machine now.

Why doesn't the Pop up message say what you said. The pop up is ambigious at best, and misleading. This is a simple fix that requires little or no programming on M$ part.

The message should say.." Perform a Z out locally on all POS and machines that perform Batch functions."

and I quote from the help file....

"If you add a tender type while the registers are running, you must always close all POS registers by performing a Z report and restarting each station. This way, the new tender type will appear at all the registers."

THE HELP FILE CLEARLY STATES YOU ONLY MUST Z OUT IF YOU ADD A TENDER TYPE """WHILE REGISTERS ARE RUNNING"""" AND WHAT DOES RESTARTING EACH STATION MEAN? Restart XP or restart POS?

I added the tender type while NO REGISTERS WERE RUNNING, I EVEN Z'D OUT ON EACH POS LOCALLY.

BUT IT SEEMS THE Z OUT ON THE back office computers was the key, I will see in the next couple of days I guess.

Reply to
DDowningMO

The bill's in the mail ;-)

Hope you still aren't paying for support to your reseller? (I remember who they are!)

Reply to
Jeff

I actually chock this up to M$, for inadequate help file and the inadequate pop up warning.

We are on the maintenance plan but I will have to find out if it allows any free support issues until it expires?

Again thanks for your answers, Our system did not error last night on closing.

Reply to
DDowningMO

DD,

There is a Microsoft RMS Maintenance plan

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and something you _may_ have with POSitive. They are 2 different animals.

Reply to
Jeff

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