Offline and Z report does not match

Aug 15, 2006 1 Replies

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DCR 19 years ago

When the POS register goes in offline modes and they ring up sales in offline mode, than the register goes back online and syncs the data back to the server. The cashier goes to Z out the register and the Z report totals sales does not match. The detail sales report does show the correct sale totals, but when the computer goes into offline mode, it always screws up the Z report totals. Is there a reason way the Z report is always wrong when computer goes into offline mode?

Thanks for your help Dave

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Glenn Adams [MVP - Retail Mgmt] 19 years ago

When the register goes off line, the original batch gets blind closed.

When the register comes back on line, its sales are uploaded into a new batch.

Your z-report does not match daily sales because there are multiple batches for that day. Go into SO Manager and look at Journal menu. You can view batches from here, and you should be able to find the ones that are blind closed pretty easily. select a blind closed batch, then you can update the batch information by entering opening & closing totals and running X & Z reports. This is all from Manager - POS just works on the current batch...

This is not an exact description of what happens - consult the on line help for the full story...

Glenn Adams Tiber Creek C> When the POS register goes in offline modes and they ring up sales in offline

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