Copy Protection Device - Dongle (USB)

Go to Device Manager, find the dongle under USB devices, remove it from there, remove the physical dongle from the computer too, reboot the computer, insert the dongle, wait for the prompt "Found new hardware", put in the orginal RMS CD, let the system search for the dongle driver on the CD, let the system install the driver. It is going to work after this.

"Shar> I had to replace the motherboard, and now the computer will not recognize the

Sharon,

Just for kicks, try a different USB port

Go in to Device Manager and look at the category that the dongle is listed under. Is it under "Security Tokens" or "USB Controllers"?

If it's under "USB Controllers", then there is a problem with the drivers. Unplug all USB devices from the computer, then go in to Device Manager and delete all the "USB Root Hub" entries. Reboot the computer and let it reinstall the drivers. Now try the dongle again.

If it's under "Security Token", then the drivers should be okay. Have you tried following the steps in KB Article 836451? Do you have another computer you can test the dongle from?

For one thing, you won't be in evaluation mode.

For another, if you go to Help/About in POS or Manager, you will see the serial number listed.

Make sure ALL copies POS and SO Manager are closed before you try to detect the dongle on the new system...