We had a nightmare at a customer site yesterday. We went live with payment services via First Data in July of 07. Apparently when we went live the "use payment services" checkbox was not checked for AMEX, and to this day no AMEX charges have authorized or settled. I was very frustrated because the customer doesn't appear to have any accounting practices in use as far as reconciling accounts, and it took 4 months for them to realize. If this were in the first month i would have kindly taken responsibility and given them a credit for the lost AMEX charges from that month. 4 months have gone by and over 10k worth of credit cards lost. Anyone know if there is any way to pull out the masked credit cards from the POS software, or is none of this stored because of CISP compliance?
- posted
16 years ago