This is old news from last month. But, I don't think it's a coincidence that the top 4 credit card companies offer Direct Connect to all comers. I have multiple cards from almost all of them, but only the top 4 get regular usage.
Choosing the Right Credit Card Depends on Consumer Payment Habits
WESTLAKE VILLAGE, Calif., Oct. 9 /PRNewswire/ -- American Express ranks highest among credit card issuers in overall customer satisfaction, according to the J.D. Power and Associates 2007 Credit Card Satisfaction Study(SM) released today. ....
Customer Satisfaction Index Ranking (Based on a 1,000-point scale)
American Express 735 Discover 728 Industry Average 658 Citi Cards 652 Chase 651 US Bank 646 WaMu 638 Wells Fargo 636 Capital One 617 Bank of America 607 HSBC 571