Credit Card Processing

Manny,

RMS has built in support for credit cards and pin based debit cards (this started out as credit card only to Citi and evolved into credit and debit to any acquirer that can accept Vital format). There is some confusion because some of the processors don't support the mechanism that RMS uses for pin based debit. So whoever you are choosing as a processor, make sure they support credit and debit on RMS. If they really don't know if they do or don't, you're going to suffer trying to get RMS set up correctly.

To answer the question on tips in RMS: In order to change the feature set of card processing in RMS, you have to bypass the built in processing mechanism. We have in the past used a system that did this. But this approach is intrusive. You need to install software, make your own receipts and make many changes in RMS to get the software activated at the right times. It works, but it is installation and setup intensive and hard to support. The built in mechanism works well, is supported by MS and is very easy to install. It would be much better if MS added support for tips, additional pin pads, etc. Unfortunately, they haven't yet.

Marc

Reply to
mkatz
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Reply to
mnylen

Manny,

I sent this to you on the 28th, but here it is again. Have your bank/ISO to fill out the attached form and send it back to you.

After you have the info, type it into the EDC pages in SO Admin, then create/setup your tenders and zout each POS register.

Reply to
Jeff

Jeff, thanks again, but I see no attachment or form at all. Would it be possible to email it to me? snipped-for-privacy@sbcglobal.net or where to look here to download anything.

Thx, M

"Jeff" wrote:

Reply to
mnylen

Jeff,

sorry. I was reading using IE and now have set it up in Outlook and could download. Thanks again!

M
Reply to
matador

Jeff, you stated "After setup, you will have 1 to 5 credit card tender types, you decide. Some have just a single one called Credit Card, other like to break it down by type of card, Visa, MasterCard, AMEX, Discover, etc".

If I choose credit card as the only option, will I see a breakdown in report form? Trying to keep the tender window not too busy, but then I do not want to miss any information either.

Best, Manny

"Jeff" wrote:

Reply to
mnylen

Manny,

No, you must create a Tender for each card to separate them out.

Reply to
Jeff

All that are involved in this string THANKS A BUNCH! As a newbie to POS in general and buying the RMS solution I was lost on the cc processing. My POS provider recommended Abanco. Any thoughts?

Nathan

"Jeff" wrote:

Reply to
Nathan

Nathan,

Some seem to have problems with them and some don't. Don't know why. Search the group and ask them directly.

Reply to
Jeff

Reply to
Garret Traylor

I'm an Abanco customer and I really, really like the simplicity of the solution. It's probably best of breed with Ingenico 1000.

There is one drawback, however, which is important. Their gateway freezes a couple times a month, sometimes more, which can result in overcharges. (Example: Customer's card comes back as declined, so you swipe again, but it's actually ringing up a couple orders.)

You can read about this issue in these threads. Still, when all is considered, it's been a great solution.

Marc

"Garret Traylor" wrote:

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Reply to
Marc L

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