F7 - Set Customer - Find problem

Mar 26, 2006 5 Replies

Rate this thread:

Zorian 20 years ago

I want to use FIND function to find customers by last or first name or other data that has been collected in Additional notes. When I click on F7 and then click on Find I then click on Find Now and customer names pop up. Finally, I either double click or choose the customer and click OK. But unfortunaty, it doesn't do anything. The screen simply goes back to the original Set Customer window without actually highliting the individual that I just selected. This seems like an error in the program.

This same process is slightly different when using F2-Lookup. In Lookup, if I do FIND and double click an item, the screen returns to the Lookup window but this time it highlights the specific item that I just found.

Any reason that finding and selecting a Customer is not going back to highlighting the customer I was seeking?

Vote

Rob 20 years ago

I am not certain why it is not working for you, I have tested it many different ways ( such as changing the column that is selected i.e. Account Number, Last Name, First Name, Company...) and it always highlights the correct name. I even tried searching data from different fields including the Notes field. What version of RMS are you using?

Rob

Vote

Zorian 20 years ago

Rob, we use 1.2.0151

Every time I select something in Find, it simply doesn't go back to the previous window with the correct "found" customer highlighted...it's weird. Yet this same function works fine when finding items in F2-Lookup.

"Rob" wrote:

Vote

Jeff 20 years ago

Zorian,

This was fixed about 15 updates ago.

You are 38 updates behind for version 1.2 (last version was 1.2.0189) and another 3 for version 1.3 (currently 1.3.0206)

Suggest you update..

Vote

Zorian 20 years ago

Wow...ok. Thank you for letting me know! How do I update?

"Jeff" wrote:

Vote

Jeff 20 years ago

Zorian,

It you are on the Annual Maintenance Plan, the 1.3 CD should have come in the mail back in Dec.

If you are not on the Maintenance Plan, you need to contact your reseller or MS to sign up. Here's a link to describe the plan;

formatting link

Vote

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required