My question is how others may be using RMS when you need to return a item to a vendor for credit. IE, it is defective and the vendor is giving you a credit not a replacement. We are using Quick Books as well and just wanted to see how others may be handling this type of transaction??
Jack, When you return an item at POS you have an option to 'return to main inventory', or 'return to offline inventory'. On items that can be resold, they get put under a 'return to main inventory' reason code. On items that are non-resaleble , and that will get sent back to a vendor, we name different 'return to offline' reason codes with our vendors names that items get sent back to, and use those reason codes. I can then go into Manager | Inventory | Manage Offline Inventory. Every item shows what reason code was used, grouped together, highlight the items that have the vendors reason code that I'm processing returns for, and transfer out to that vendor. We only have 5-6 vendors that get returns sent back to, and my employees know what products come from which vendor. If your employees don't know which vendors sell which products, this won't work for you, and you could just use one 'return to offline inventory' reason code when you take a return. You would then process the offline inventory as described above. Craig
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