After setting up the pinpad in RMS 2.0 getting error "Failed could not claim"
Turned on logging and see that log and errors related to failed claim during request.
Engenico support claims all of the new pin pads have a firmware version of
3.4 and the RMS software is only able to support 2.8, they did not feel as though they can find the older firmware to fix this issue.
Has anyone heard of this before? Sounds like they just wanted off the phone.