Limiting Returns

Dec 09, 2005 3 Replies

I think it should be automatic to prevent a customer from returning an item more than once. Yet I can't seem to find a configuration that prevents returning items on a given receipt over and over again. Is this a configuration issue or a weakness in RMS? If configuration, please help me find the key.



While on the subject of returns, selecting Recall\recall a transaction for return shows a date range pop-up as the next step. Can I control the date range to be something other than the default of "today to today?"



Thanks!


We mark on the receipt what they are returning so it would prevent the returning over and over again.

Well, sure BUT isn't this one of the positive customer service things we should offer? "No, you don't need a receipt, we can look up your customer history right here on our computer"

Requiring a receipt is SO old school.

I think New Wave Technologies has a Loss Prevention Suite Add-on that takes care of this.

"Greg Staples" wrote:

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