We sell many "single unit" items that come in a can or bottle. We also sell bulk grocery items which have "unique quantities" like 1.21 pounds, etc.
Using Control+F4 at the POS to enter a returned item into a transaction works properly for our "single unit" items, but not for more than one OF the "single unit" items. For example, if three cans of beans were purchased, we have to enter the item code three times (each appears on its own line) for the returns to be allowed. For "unique quantity" items...when we enter the appropriate bulk item code (ex. 0186) the line stays in red...until we attempt to enter the volume of the bulk product that is being returned like 1.21 units/pounds. Upon pressing the "enter" key the line changes back to black and appears as a regular sale...instead of a return.
Is there something we are missing and can correct in Manager? Very few bulk items are "even unit" items.
Any help appreciated.
Mill Creek