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Credit Notes For Returns

I've followed the set up for creating vouchers, including serial numbers, with zero value, to be filled in at the P.O.S.

If a customer returns an item I want to issue credit for instead of a refund, I have tried scanning the return, then issuing payment for it in the form of a credit note, by entering the credit item lookup code, this then asks for the serial number, the option to lookup is grayed out, but if I type in one of the numbers I know exists, I get a message saying this voucher hasn't been sold yet.....can anyone tell me what step I am missing on this ?

Thanks, marwat.

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marwat
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The problem you are having is that you are using the Tender to try and issue a CN(credit note). First the CN must be sold(issued).

Steps to follow to issue a CN.

  1. Assign the Customer to the Transaction
  2. Press Ctrl-F4 to enter Return Mode.
  3. Add the items that are being returned to the transaction.
  4. Press Ctrl-F4 to exit Return Mode.
  5. Add the your CN item to the transaction.
  6. When prompted for a serial number either press lookup and choose the next available number or manually enter the number into the text box and press OK.
  7. (You should have 'Prompt for Price at POS selected for the CN item) Enter the total including taxes as the Price for the CN.
  8. Your transaction total should now be 1. Assign the Customer to the Transaction 2. Press Ctrl-F4 to enter Return Mode. 3. Add the items that are being returned to the transaction. 4. Press Ctrl-F4 to exit Return Mode. 5. Add the your CN item to the transaction. 6. When prompted for a serial number either press lookup and choose the next available number or manually enter the number into the text box and press OK. 7. (You should have 'Prompt for Price at POS selected for the CN item) Enter the total including taxes as the Price for the CN. 8. Your transaction total should now be $0.00, tender the transaction. You have now issued the CN to the customer. When redeeming the CN this is now where you would use the Tender CN to finish the transaction..00, tender the transaction. You have now issued the CN to the customer. When redeeming the CN this is now where you would use the Tender CN to finish the transaction.

Rob

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Rob

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marwat

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