I'm working on setting up RMS for a store. We have many items with serial numbers that we wish to be able to track. We sell many of the items retail but also use them internally to build assemblies that we sell. I have the database set up with the items and have serial numbers entered for the items. We are trying to use Inventory Transfer Out to take the serial items out of inventory for our assemblies and then Transfer In the completed assemblies.
I am seeing a problem with the serial numbers when issuing and committing the items. Transfer Out doen't appear to check the serial numbers list for the items to see if they are in inventory prior to committing the transfer order. It allows more than one unique serial number to be entered for an item. In fact it is allowing any serial number to be used - even numbers not in the item serial number list or inventory. It just adds the number to inventory if it doesn't exist or adds the duplicate number to the serial number list for the item. We have all of the options in Serial Number Options checked except for the first (allow POS serial number creation).
Is this a known issue? Is there a reason that it doesn't verify whether the serial number exists before transferring it out of inventory? Is there an easier way to track serial items?
Thanks for any help you can provide,