lot matrix item usage

What version of RMS are you running? There was a hotfix for Lot Matrix, but it was a very long time ago. To check your version , use Help/About from either Administrator or Manager.

Not sure what your problem is but we use lot matrix for fragrances and we scan one code and a box appears to give us choices as to the sizes we sell it in. Some of our matrixes have 6 componants.

and add items to it

scan the item int he

incorrectly?

individuals

the inventory as

think)

flavor and have it

it is sold as a case.

I have the same problem with the lot matrix items. My version is 1.2.0151. I purchased a QS2000 upgrade 2 months ago. Should it have been a more recent version? If there is a fix for this, where do I get it?

Tom

"triguy" wrote:

You can get service packs and hot fixes from CustomerSource. You can download Service Packs, but you have to enter a service request to get the hot fixes - you won't be charged for these requests.

You can find CustomerSource at

You have to be on a maintenance plan to access Customer Source.

I believe that 1.2.0151 is the original distribution from the CD. SP2 is something like 1.2.0171. There have been server hot fixes released since SP2.

Thanks Glenn. How do I get a service plan? I'd prefer not to get it through the company that sold me years old software.

Tom

"Glenn Adams [MVP - Retail Mgmt]" wrote:

Well, it's possible to switch to another reseller, but you'll have your updates a lot quicker if you just go through your original reseller. I'm not sure what you need to do to switch resellers - I've asked MS if it's possible, but haven't actually completed a transfer yet.

You are entitled to all hot fixes or service packs issued by the date you purchased the software. The distribution CD is build 151. You install the hot fix or service release after installing the CD. Contact MBS Support at

888-477-7877 and they will email you download instructions. If you purchase an Annual Maintenance Plan from Microsoft you gain access to CustomerSource where new hot fixes and service packs are posted as they become available, plus a reports and receipt templates library, and managed newsgroup access.

Thank you for the info. I contacted MBS Support and they did e-mail the download instructions. Unfortunately, if you don't have an annual maintenance plan, you cannot access the sight to download the service pack and hot fix that you are entitled to. I'm still working on it though - there should be an easier way to purchase up-to-date software!

Tom

"Public POS" wrote:

Tom,

I brought this issue up with our MS account manager a few months ago. I was concerned because I think MS has an obligation to provide a fix for bugs that were present in the software upon purchase and that these bug fixes should be provided free of cost, regardless of the customer being enrolled in a maintenance plan. (I believe all software companies have this obligation, not just MS. I must stress the difference between a "bug fix" and an "enhancement" - if you're not on a maintenace plan you shouldn't expect new features that enhance the software or expected upgrades to new versions, but you should still expect dis-functional features of the software to be fixed)

I was assured that RMS hotfixes will be provided free-of-charge, but that customers will need to call MBS Support (aka PSS) in order to obtain these fixes. PSS should be able to e-mail you the hotfix or provide you with a link that does not require a CustomerSource account.

Please let me know if they hold up to their promise or not. If you would like, you may contact me off-list at snipped-for-privacy@advcs.ca