has anybody here ever recieved no-charge support from microsoft for any reason? I'd love to see what types of real world cases qualify for no charge business support to get a better idea of how this would affect my company.
please specify whether it was a no-charge business critical or software quality issue.
if no one responds, it would look pretty bad :-)
thanks, kamal
If it is to address a bug in the software, usually resulting in a hotfix being sent to you, it should be no-charge. Anything else in terms of telephone support is likely chargable.
The newsgroups are your free support. This one, the public group, is from RMS customers and resellers like myself who spend their personal time helping people. The private group, which is managed by MS staff, is only available to resellers and to end user who are on an MS support plan.
Jason, I thought that the private group has been shut down - no more new postings, but you can look at previous postings if you have a support plan through customersource - is this correct? If not, how do you access the private forum in customersource?
Thanks, Kevin
"Jas> If it is to address a bug in the software, usually resulting in a hotfix
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