Microsoft Retail Manager Version 1.3.1002
Hi,
I recently had a problem balancing when i noticed that a return i processed was incorrectly journaled. Generating a detailed sales report also illustrated the same error. The quantity sold was -1, the sold price was -ve but the total sale was +ve, whereas when correct the quantity sold is -1 the sold price is +ve and the total sale is -ve.
How This Happened: In POS I processed the return in what I thought was the usual manner. I pressed the return button and then because the item being returned had a reduced value I changed the extended price thinking that the change would be accepted. I processed this quickly not noticing the amount had changed to a positive. Again I didn't notice it when I tendered the item and this threw out my sales for the day.
Post error testing of this problem with a fake inventory item proved the error for myself and allowed me greater understanding of the program.
I realized with returning that i could change the sale price and still keep the final tender as a refund which it should have been but wasn't when I was changing the extended value.
Is there any way to stop staff changing extended values to inhibit this error from being made again?
Kind Regards chrisjb