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Run Time Error

We are experiencing the following error when trying to check a client out with an american express:

Run-time error '-2147217887 (80040e21)'; Multiple-stop operation generated errrors. Check each status value.

Ony happens when the order contains multiple products, and only happens when tendering to american express. All other credit card payments process correctly.

Anyone have any ideas?

Thanks,

David

Reply to
David
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Thanks for your reply.

we use citibank processing, and it appears that everything is setup correctly. The strange thing is that a transaction with a single item goes through just fine. The error only occurs when the transaction contains multiple items.

David

Reply to
David

The problem is now happening with single line items as well. The strange thing is that it only happen periodically. The card is actually processing and shows in the batch, but the sale doesn't complete and the pos shuts itself down.

Could this be a database coruption issue?

david

Reply to
David

David,

You can try re-indexing a running a check in SO Admin. Do a backup first though, but I'll bet that your processor did something at their end. Call and make sure that they haven't turned off AMEX on their end.

Also, what version are you using of RMS? SO Manager | Help | About The current version is 1.2.0189. Contact M$ support for the latest version.

Reply to
Jeff

What type of EDC integration are you using? It kind of sounds like you are using PCCharge or ICVerify and have set up to process American Express separately, but that's just a guess. You should also check your tender types in SO Manager - make sure that AmEx is set up similar to your other card types...

Reply to
Glenn Adams [MVP - Retail Mgmt]

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