I have issued a credit note for an invoice, but the invoice still shows up, as does the credit note, on the statement to my customer.
How can I associate the credit note to the invoice so the invoice will no longer show up on statements as having a balance?
Go to Customer>>Receive Payment. Select the customer and the invoice to pay off by highlighting the invoice. Next click on the Discounts & Credit button, select the Credits tab. Now select the credit memo issued for this invoice. Click on done/okay until you are finished. It will result in a zero payment but both the invoice and the credit memo will be cleared from the ledgers.
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