Cannot figure out a way to correct this. Invoiced a customer, they paid $50 too much. Cut them a check (as a seperate action rather than doing it from the payment received) for the overage. Now when I do an open invoice report, that customer is shown on that list even though the balance is $0.00.
Open invoice with zero balance
Aug 07, 2009
7 Replies
QB thinks the credit is still available. I would delete the check you wrote and repost it through the payment received screen. That will apply the credit to the payment forcing it to disappear from the open invoice report.
Yes, just replicate the original check--same date and check number. Deleting the check will impact your bank rec opening balance but will catch up with the current bank rec.
Go to receive payments & apply the credit to the open invoice. 0 balance will no longer show on open invoices N Owen
I guess you missed the part about there being no invoice. Customer has a 0 balance -- no invoice to apply the credit to. Also the credit actually has been given to the customer so you don't want to apply it to another invoice.
If customer is showing up on the open invoice repost with a -0- balance, then there is an invoice & payment that zero each other out. Or the credit balance left from the overpayment & the debit from the refund. Either way, apply payments is the only way to get rid of the -0- balance N Owen
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