Handling Bad Checks

Jul 14, 2005 4 Replies

When a customer gives you a bad check, what is the correct way to enter the transaction in Quicken Premier Home & Business. HELP says to issue a credit. That compounds the problem. I want the payment reversed so that their balance increases, not decreases. Deleting the payment destroys the history. The only other solution I can think of is to go to the original invoice and enter an additional invoice item for the amount of the NSF check and an additional item for the Bank Charge. Is that the correct way?



Regards,



Bob


Or you could spank the bad check while saying clearly and distinctly: "Bad check, bad, bad check".

Sorry, couldn't resist. :)

Why not simply delete the check and enter the NSF fee as a history of payment problems?

Mike: Thanks... I never thought about spanking the check, although I've tried a few other things.

I suppose deleting it is the way to go, or maybe changing the payment amount to zero, but the way I record the deposit makes that way a little extra work.

Suppose the customer asked for his money back, and you gave it to him. This is effectively what happened (involuntarily on your part, of course).

Process a refund to show the bad check, then a finance charge to charge the customer what the bank charged you. Now you are showing the correct amount owing, with a proper history.

Then get a certified check.

Thanks Fred. I had not tried that before. It works as you say and would be effective at times. I could not find a way to reverse the category credit while doing a refund. It seems like Quicken should allow you to apply a refund to the category that the income was originally applied to, but it doesn't. It did give me another idea however.

I found the original transaction and changed the amount of the payment by check to Zero. That left the transaction in place but it now shows that I received check number XXX for 0.00. While that looks a little strange on a statement, by applying the Finance Charge using the same date, it appears right next to the above transaction with a NSF bank charge, so it doesn't look too bad. I then had to correct the original deposit manually, but that was simple enough. So far, this seems to be the most effective way, but if anyone has a better way, I'd sure be happy to hear it.

Regards,

Bob

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