I did some work for a new customer, and sent him an wrote an invoice. After a while, the customer got around to sending a check. After another while, I got around to receiving it using "Receive Payments". But my AR aging summary report still shows a balance for this customer. How do I fix that?
how to fix? (AR showing balance for invoice with payment received and deposited)
Jul 07, 2006
5 Replies
1) Compare the dates on the aging report with those of the payment. 2) Does the payment show up on the aging report? If not, visit the recorded payment. Applied to wrong customer? Wrong date? Wrong amount?
Anyway, once you've identified what's amiss, correct the offending transaction.
Sorry about my incoherence above, I guess I was hasty and cut my proofreading too short. Or there are bugs in the Thunderbird news client.
Anyway, there is only one invoice for this customer, it is marked "PAID". The dates match. The aging report is as of today. I just attempted to print a statement for the customer, QB says there are no open transactions. Refreshing the aging report didn't help.
My guess still is you received the payment in the future.
That's it! Thanks. I must have typoed the date as 7/14 when it should have been 6/14.
BTDT
Join the Discussion
Have something to add? Share your thoughts — no account required.
Didn't find your answer?
Ask the community — no account required