Invoicing

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Of course it is BS..."all" they have to do is to enter the data into their list of items and it will then be automagically filled in. It is probably simply they don't want to take the time to do that if they have a sizable number of items.

So, the question is whether you have enough clout to get them to change their behavior and whether their services/products are unique enough to continue to put up w/ them rather than find another vendor... :)

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If they are not using Items they can still manually enter text into the description field. Sounds like someone is either lazy or does not know how to use QB very well.

Extreme lazy. I'd just not sign the check they get. Maybe they will get the point.

If they can look it up on the computer then the details must have been entered for each service and product sold. There is something missing from this picture and you either do not know or are leaving some vital information out.

Only a complete moron would think that QuickBook's supposed inability to print a description on a invoice of the services and products sold is the issue here.

Haskel LaPort wrote: ...

You're assuming that is the same computer system as the QB system they're looking it up on...who knows what the vendor has as their overall system?

If the item list data were in QB that they would deliberately erase the description before sending the invoice is unlikely...if that were the case it would be more likely the "print" box isn't checked for the description. OP could ask them to check for that possibility.

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: > ... : >> ...I ask them constantly if they could : >> have the description of the item invoiced printed on their invoices and : >> they : >> tell me there's no way to do that. I think that is BS. Can some tell me : >> if this is BS and how can they get the description to print on the invoice? : >

: > Of course it is BS..."all" they have to do is to enter the data into their : > list of items and it will then be automagically filled in. It is probably : > simply they don't want to take the time to do that if they have a sizable : > number of items. : >

: > So, the question is whether you have enough clout to get them to change : > their behavior and whether their services/products are unique enough to : > continue to put up w/ them rather than find another vendor... :) : : If they are not using Items they can still manually enter text into the : description field. Sounds like someone is either lazy or does not know how : to use QB very well. : If this is actually an invoice, then I agree with the above. However, is there any chance that what you are calling an invoice is actually a statement? When I read "once per month" and "on it is the date of sale, invoice number and amount of sale", it sounds to me like a statement listing the invoices. Especially when you add "[I call] them to ask ...what an individual invoice is for".

No one else gets that from reading this?

After rereading the original message I agree. It certainly sounds like they are sending a statement.

The correct answer would be to tell this company that you will only pay the bill when invoices are included with the bill. That is assuming that they have never sent invoices at the time of service/purchase.

Send them a check but without an amount or signature.