Hi all,
I want to print statements for my clients that show ALL payments my clients have made. Now, when I go to create statements, I select "all of the open transactions as of statement date", sometimes those statements will not show all the payments made by the client (the statement date is today's date). However, if i select "statement period from ___ to ____" and select the appropriate dates, then that particular payment will show up. Anyone know why this happens? Thanks.
Blakesq
If a payment has been applied to an Invoice, neither the payment nor the invoice remains "open" so neither will be included in an "open item" statement. Think about it.
I don't use invoices, and don't apply payments to invoices. However, old payments show up on the statement, but newer payments did not.
Huh?
When you 'Recieve Payments' what do you do? Leave them as credit balances on customer accounts? What kind of statements could you possible be sending? You have made payments of x dollars and have purchased zero dollars worth of items/services? Your remaining credit is x dollars?
I go to the customer register and apply the credits to any legal services I provide them. Those show up on statements. The problem is, some of the payments do not show up. I do not use invoices, i send statements to my clients.
Lisa C wrote:
How do you enter the legal services? If not by invoices, do you use statement charges? Or Sales Receipts? Are you entering the payments using the customer register? Or have you been using the customer payment window as well?
If you are using the customer register to enter charges and to accept payment, then all payments SHOULD be showing. I would, however, make sure the option for showing only 'open' transactions has not been selected.
If you are mixing the methods by using the register to add charges, and the 'Receive Payment' window to enter the payment, that could be part of your problem.
Lisa,
I use to the customer register to enter charges, and the "receive payments" to recieve payments, usually I get a retainer prior to doing any work for a client. Why would using the recieve payment window cause the payment to not show up?
Blakesq
Because Receive Payment allows you to specify whether the payment will be "grouped with other undeposited funds" or deposited to a specific account (bank or other current asset). If you choose "undeposited funds" or an account other than your bank, it will certainly not be displayed in the bank register.
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