Our company recently had to release six staff members as part of a restructuring exercise. On three of the individuals, the gross salary-to-date and tax-to-date printed on the P45 bore no relation to the YTD figures in the payment detail of the final payslip. For the other three staff, the figures were fine.
I did a Verify, which showed no problems. The best I could get from the so-called 'support' call centre was a suggestion to delete the transactions from the three staff in question, rename them to Damaged-1, -2, & -3, and then create new staff and re-enter all the wages transactions. They said that the records for these staff 'are obviously damaged'.
I performed a rebuild which made no difference.
So, how can the records be damaged but still OK in a Verify? Is this a known issue, with a fix pending?
In the meantime, I would suggest that people check printed P45s very carefully before issuing them, and if necessary, go back to creating them manually.