A customer was inadvertantly charged twice on our CC terminal. By the time we realized it, the charges had been processed and deposited EFT to our bank account.
So we entered a credit back to the custoimer's credit card on our terminal, and the bank now shows it as a debit to our checking account.
I'm not sure how to post the refund. QB 2008 Pro won't accept a negative receipt using the "Create Invoices" command. And when I use the "Create Credit Memos/Refunds, it wants to put the amount into Accounts Receivable.
All I want is to end up with a debit to cash reflecting the way the bank has recorded things.
I'm missing something - Please advise