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A solution to Brother HL-1440 report-printing problem

Several users have reported that only the first page of Quicken multipage reports will print when using the Brother HL-1440 laser printer, and then you have to press the printer's button to get the next page out (in our office, all we get is a HALF page after the first page has printed, even if the whole report should take >20 pages). Intuit online chat support could not solve this. Here's a workaround

**if** your Brother printer is connected via parallel port (I haven't tried this with the USB port):

Go to Control Panel, click Printers and Faxes, then add HP LaserJet Series II as a new printer, assigning it to the same port to which your Brother printer is connected (typically LPT1). Now in Quicken, click File, then Printer Setup, and choose Reports/Graphs. Select the HP LaserJet II as the printer for reports and graphs. Everything will print fine, although at 300 dpi instead of 600 dpi (you won't see any difference in printed reports).

Reply to
Peter
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Brother Technical Support emailed me with the following solution to this problem, which I haven't yet tried: Dear Brother Customer,

Description of Solution 500000011460

HL1440 PS 31ZZ Use the following steps to correct the issue:

  1. Click on the attached url below or copy and paste the url into your location bar of your internet browser.

formatting link

  1. Click on the Save button.

  1. When the Save As window opens, click on the Desktop icon, then click the Save button to save the file to your desktop.

  2. Double click on the Brhlxp03.EXE icon on your desktop.

  1. Your desktop will now contain a Brhlxp03 folder.

  2. Double click the Brhlxp03 folder to open it.

  1. Double click on the Setup.exe to run the program.

  2. Click Ok.

  1. Restart your PC and print from your application.

Reply to
Peter

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