One company file, out of three using this version, always prints checks in descending alphabetical order rather than the normal ascending alphabetical order. I cannot find any setting to tell QB to stop doing this and it doesn't do it in any of my other client files. I'm the one who setup this company file so I know it wasn't a newbie user error somewhere. Does anyone know why QB is doing this and how I can make it print in ascending alphabetical like it usually does?
The "To Print" names in the register show up ascending, as in Adam, Charlie, Mary, Victor. This should result in Adam01, Charlie02, Mary03, Victor04.
However, QB prints Victor01, Mary02, Charlie03, Adam04 but records the check numbers in ascending order in the register. Even if I changed the physical check collation in the printer tray its still going to assign the wrong check numbers to the wrong names due to the discrepancy in alphabetical priority.
No, I don't even have that selection in my printer properties. However, even if that were chosen, it should still assign the correct check numbers to the names in the register. QB assigns check numbers in ascending alphabetical but prints in descending. If it were a selection I inadvertantly made somewhere then QB should assign check numbers in reverse.
I had the same problem. The printer setting had multi page documents set to print in reverse order. My solution was to create a second printer for the same printer, call it check printer and make sure "reverse" order was not specified. QB does not know your printer is printing in reverse and your check stack numbering sequence is set to print in normal order. Look a little deeper into the printer settings.
Best Regards Joe Agro Sales & Engineering AutoDrill
Where is this reverse order printing? I've checked all the printer settings in the print dialog window and in the printer itself from the Printers list in Windows. I'm using a Brother Laser printer that has been in use for years and doesn't reverse anything else on any other company file and I print more than 100 payroll & vendor checks per week for my other clients. This is the only time I've seen this. This also happens when I print to a Lexmark Z23, my own HP 7410, my client's HP 7410 and my Canon Pixma. I've consistently tried other printers and consistently looked for some "reverse" printer setting but have yet to ever see one.
Its not a printer issue. The printer is fine and prints more than 100 checks from other QB files each week. If it were a printer issue then the checks for this one company should print fine on any other printer but they do the exact same thing on all of my printers and on my client's printer.
As a follow-up I did find the option to reverse print, buried deep within the Brother printer options and it isn't checked. If it had been then it would have applied across the board (meaning all other client files would have been affected by reverse printing as well) according to what I read about my printer.
It has to be a printer setting issue. Somewhere when that company is open it has reverse print selected. You'll need to go over every possible printer setting and tab and advanced feature. You may need to set and reset all the reverse features you find.
Maybe it is supposed to be in reverse mode, check the other copmanies that print correctly and make sure all printer features on all the screens and tabs are set exactly the same. You will find it.
Is this a company file issue? or a workstation issue? If you print from a different workstation, do the checks print in the order you expect? If you print using a different printer, do the checks print in the order you expect? Are the 'working' company files being opened from the same workstation, and do they default to the same printer? Is the sort order on the checking account the same for working company files and the non-working company file. (Open the register, and at the bottom of the page is a drop-down for 'Sort by'). If you use Windows OS, have you checked the properties of the default printer in the control panel? Is QB 'pointing to' the default printer? Is the printer you are using installed over a network?
If you've checked all the above, you may simply have to accept the situation. I am unable to print from Quicken to the HP on the network. It simply WILL NOT PRINT. Old HP worked fine, and other apps work fine.. but Quicken will not print. Intuit support says it's an HP issue, HP says it is Intuit. I have just accepted the fact it's fragged and use pencil and paper or ascii file to copy the info.
I am the only person using this company file and I do so from my home office desktop (where I do 90% of all my bookkeeping work for all my clients), my current laptop and had also used my prior laptop. All run XP Pro, all have the same versions of QB installed, all work just fine on every company file I use except this one.
Nope and that's why I say its a company file issue. It doesn't matter if I use any of my 4 home printers or my client's printer, QB lists all checks in the register (with To Print) in alphabetical order, assigns check numbers in alphabetical order, but prints the checks in reverse alphabetical.
Yes.
Yes.
Yes.
Yes. I can change printers in any other QB file, in any other version of QB, and still get the correct results. Its just this one file and it happens on any printer I use including the default used by the others.
Wireless home network.
That seems to be the case. I remembered that when I setup this company file I modeled it after another, correctly working, company file. By that I mean that QB asks if I want to adopt the settings from another company file. So they *should* work the same but they don't. Somehow QB is spitting out names in reverse. From my own logical standpoint if there were a reverse setting somewhere (and I swear there is not, I've devoted hours to finding any reverse setting that exists on my machines & in the file) then QB, being able to reverse print, should correctly number the checks in the register.
This is a tried & true Brother Laser HL-5040. It has worked just fine on all other company files and works on this problematic one without hiccups, it just prints them backward and it simply has to be QB directing the print order. I don't have a problem printing to my, or my client's, HP 7410 which is a new model wireless all-in-one. I also have a Canon Pixma, Lexmark Z23 and an Epson R300. They all respond to print requests, all have current drivers, none have reverse printing selected, and all work well on my network.
I believe I'm going to have to deal with it until the end of the year and then I'm going to create a brand-spanking-new company file for this client, record balance transfers, and start fresh again.
I've tried this. Unless someone sees something I don't there is no reverse printing feature available to me in my company preferences or printer setup. The only reverse printing feature is inside the printer software itself and it is, and always has been, unchecked. The printer settings are at default and I don't see where QB settings can be defaulted for printers. If you know of a feature somewhere inside QB that I've missed then *please* give me the location of it....QB Premier Accountant 2005.
I've cross-referenced and all settings are the same. I even modeled this company file's settings/preferences after another, correctly working, QB company file using the same version.
There is no feature within QB governing the order of printing. If you keep looking to QB, it'll break your heart. But that's not the problem.
Looking back on your original post:
"The "To Print" names in the register show up ascending, as in Adam, Charlie, Mary, Victor. This should result in Adam01, Charlie02, Mary03, Victor04."
Why "should" Adam01? I would think QB would assign check numbers to checks in the order in which the program has them stashed in the "to be printed" queue and not necessarily in the order in which they are displayed in a register.
Because Adam is the first name listed in both the register as "To Print" and in File>Print Forms>Checks. If the starting check number for this run is
1001 then Adam should be assigned 1001 as he should be first to print.
Is the box that comes up with names to select or deselect for printing, the ones in the Print Forms > Checks window, not an accurate representation of what's in the queue? I select bills to be paid, QB places the names alphabetically in the register & in the the print checks dialogue. I tell QB the starting check number and it should print alphabetically and assing ascending check numbers as well. It does this for every other company file in any & every other version I've ever used but it screws up on this one file. Its sending the names to the printer in reverse alphabetical for some odd reason.
Select a folder in "My Computer." Select all the files (notice they are in alphabetical order). Then copy these files, en masse, to another folder. Do you believe they are copied in the order they showed up in the directory?
Sure, but evidently does not represent the ORDER of the items in the queue. The program may simply be sorting the entries for your convenience in displaying the membership, but printing for the program's convenience.
Again, why SHOULD the program print checks in alphabetical order?
"Screws up?" How so?
Without testing, the program MAY (and I suspect it is) be printing checks in the order in which they were created. If so, simply create your checks in alphabetical order to begin with. Or the reverse.
What does that have to do with how QB does things? I have 9 company files in QB that do exactly as I described and always has. 9 out of 10 doing things a certain way indicates that is the way QB handles queueing & printing checks.
And it decided to do ths out of the blue why?
Because that's what it does, I can't say it any simpler.
If you haven't been reading my obvious distress about the printing of checks in this one company file then nothing I say now is going to relay the "screw-up"
That doesn't answer why QB is creating checks in reverse alphabetical. I am selecting checks to print alphabetically because my Pay Bills window is sorted on vendor name and I always start at the top. Why does QB choose to be different on this one company file?
That's what I do!
Because its a waste of my time, which is billable to the client and therefore a waste of his, to either resort checks or go into the register to manually change check numbers. It matters because the program is
*not...supposed...to...do...this* and given that I paid $500 for this version of the program I *expect* all company files using it to work properly.
All this seems like a lot of effort. The point is the checks are printed and if they show up in the register with the right check number it really isn't worth all the effort to stew over! Mail them out and move on to the next job in life.
Tee has said, repeatedly, that the cheques are coming out in the WRONG order.
They are queued to print Adam = 1001, Bob = 1002, Chris = 1003, Dave = 1004, Ed = 1005. In the register they appear the same way. When the cheques are stacked in the printer in the DEFAULT fashion, the cheques are printed Ed = 1001, Dave = 1002, Chris = 1003, Bob = 1004 and Adam = 1005.
Having to stack the cheques in reverse order is a waste of her time, and her clients' money.
Thank you! I was beginning to think no one understood the problem and/or thought that my having to use a work around to accomplish a normal QB task is somehow not complaint-worthy.
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