Anyone have a phone number for the Intuit hucksters?

Electronically Delivered Products: You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. Since there is no physical product shipped, you are not required to send anything back to the Returns Department. Refunds for electronically delivered Quicken products can be requested by contacting the Quicken customer service department via telephone at (800) 811-8766 from 5:00 A.M. to 5:00 P.M. Pacific Time (Monday - Friday).

I got this directly off their website.

Try this number:

1-800-YOU'RE OUT OF LUCK.

Welcome to morality....the Intuit way.

You people are all insane. Let me guess - you're the types to get upset when you buy a 2006 model year car, and then when you see the (always inevitable!) 2007, it keeps you up nights?

No not at all, and depending on your personal situation one could do like I did. In 1993 when GM changed the body style on the S-10 and S-15 trucks for the 1994 model year, I had purchased a '93 about 6 weeks before the adverts hit the media. Each time I would see one I remarked to the wife I wish I had waited. After a couple of months she made the comment that if I liked the new style better go get one. So I did.

But in the OP's case, they should have no problem requesting and getting a refund. I would tell them why and that once the refund is issued, that I will be initiating a buy transaction for 2007. Who knows, Intuit may take the easy way out and send a download link for 2007 and not go through all the hassle. On second thought, we are taking about Intuit. :)

When I buy software today i want it to work today right out of the box. I don't want thousands of bugs, I don't have time to spend lots of hours with non-existent customer support or customer support who speaks no english, has no clue what quick books are,

I'm older than dirt, i've been using computers for more years than you've probably been alive.

I know how much companies like Intuit charge for junk like Quick Books and all the bugs it ships with.

I've been using Quicken since v6 (1996 release, I think), and have never really known it to be an overly buggy product. I beta tested the '01 and '02 versions, as well. Quickbooks, I don't know about (I just now noticed this was crossposted...ah well).

I'm a programmer/IT Manager by trade, so I guess I'm more tolerant when I see non-showstopper bugs in software. I also think Intuit is generous with their money-back guarantee; if people actually think they are a stingy company, you haven't bought enough software. I'm not a cheerleader for the company or anything - I think TurboTax is a POS - but for a consumer/small business software company, they're pretty good.

I'm still reading this group, hoping DeFaria will elaborate on Quicken '07's "horrific" beta. I'm debating picking it up when I swing through Costco this week.

I've been using Quicken for about 15 years myself and I agree with all that you've written.

I didn't do any beta testing of Quicken 2007 so can't comment on that. However, I've been playing around with the released version of Quicken

2007 and I like how Intuit simplified some features instead of adding more features. I like how Q07 simplified the home page and made things easier for account set up. While I really like details, I think that Intuit hit the nail on the head by setting up a home page that simply reveals the bottom line uncluttered by details. It is easier to drill down for details, too. So far, I've not come across any bugs.

Just my opinion...

Shelley

----------------------- Shelley Elmblad About F>

I just find it interesting that Intuit is again going to put out a product for Mac that is an entire generation behind. The 2007 won't run in native mode on any Mac that Apple now sells. Of course this isn't the first time Intuit has abandoned Mac's and I'm sure it won't be the last. I don't know if it because to write a Mac program you actually have to make the user interface work, or if their code writers simply can't write code that doesn't explode with bugs when run on a real operating system. In any case Mac people will have to wait for a release past 2007 to get good performance from the program.

It's not just Intuit. If you're looking for an OS that has lots of available applications for public consumption, Windows is the one to look at. The main complaint of almost every Mac user I've ever met is the lack of applications. ... And having worked in computers for close to 25 years, I've met a lot.

Regards,

Margaret

You're not using Windows are you?

Every version has it's bugs. Always has, always will.

I won't even go into the blue screen of death which i get in Quickbooks/Quicken. And this is in XP which isn't supposed to do that.

It is simply not possible to "have met a lot [of Apple users]"

Well even if I concede on that one (which I don't), it would be another reason why there's not much software out there for Macs....

Regards,

Margaret

At the risk of offending the Mac zealots and the Microsoft bashers in the same response, it's a simple matter of freshman college economics.

One platform has 5% market share and the other has 95%. It makes no difference how user friendly or technologically superior one is over the other (remember the Beta vs. VHS video recorder wars?). You have to spend money to write, sell, enhance, and support software. You have to make a profit to continue to keep the resources employed.

If you were CEO of Intuit, where would you put your expensive resources to ensure your continued viability?

sb

Margaret Wils> HeyBub wrote:

My understnding is Apple has 10% of the desktop market.

That having been said Apple if it were smart could bury Microsoft by playing up the advantages of the Mac over the pc (plug and play that works, an OS that doesn't lock up every hour, and viruses/etc. Mac has what one virus now?

Apple has one distinct advantage. It ain't Bill Gates with a huge target on his back.

And that advantage is now gone for Micro$oft since the Mac runs on an Intel chip and runs Windows.

Apple has all the tools it needs to bury Micro$oft.

But now that Mac runs the Intel chip you can have a dual boot system where on of the boots is into Windows.

Of course you realize Bill Gates stole an OS from Apple a number of years ago, that is what is now called Windows.

Apple in their infinite wisdom never copyrighted their OS.

Catch Pirates of Silicon Valley if you can.

In lieu viruses/spyware/hackers/etc. for Windows and the abscence of same for the Mac as well as an OS that doesn't crash every hour Apple could very easily crush Micro$oft like a bug.

Please remove Quickbooks from the overly-beaten dead horse of Apple vs. Microsoft. It doesn't belong here and, just so y'know, Mac supporters do their favorite OS (and, by extension, favorite hardware) manufacturer harm when they bash MS. Take it to comp.sys.mac.apps where bashing MS & Windows is the rule of the day.

-- Tara

It's not beating a dead horse; Micros~1 supplies more software for Macs than anyone else -- including Apple.

IIRC at WWDC a couple days ago Steve, in the Keynote, said something like Apple shipped 17% of all laptops computers and Apple was the only computer manufacturer who was shipping more units, everyone else had a decline. Obviously Apple is grabbing market share from somebody.

As for which OS has more App's, all the Doze people forget OS X is Unix. Every Unix App made since, what the 1950's?, is a Mac App. The sheer number of them totally buries Doze.

And for all those I'll never use a Mac people, you better not use a credit card then, because the master data center for credit card transactions doesn't have a single Doze machine in it. They can't afford the down time. (more from the keynote)

As for speed, well the BONIC stats are pretty revealing. After you toss away the top couple of machines like AS400's you come to a whole bunch of Power Mac machines. Then there is a smattering of Doze machines, just enough to make you realize that there is a way to make an Intel chip run fast. Next up are the Intel Mac's. Never mind they are clocking 1/2 the speed of the top Doze machines, they are way faster. Since there are like 700,000 machines in the BONIC stats database it is a pretty good cross section of what's really out there.

Anyway you'awl party hearty and play safe and god forbid have unprotected computer sex if you use Doze!