My daughter needed to keep an eye on her finances.
Now, I could have had her use my copy, since my latest purchase was via download. But, she lives in her own home and I was installing to her computer. So, being averse to theft, I purchased for her a brand spanking new copy of Quicken Premier 2006, rather than have her use my copy. Immediate download from the Intuit website.
Too bad the toons at Intuit don't have the same moral compass.
They allowed a purchase from the website on 7/23 --- knowing that a newer version would be released within two weeks. Full price, too. No discounts. Now her 'new' software is a full year closer to sunset than it should be.
I used the customer service form to request an upgrade, but the email sent to me states I need to use the 60 day satisfaction guarantee to return the item. Since it was purchased electronically, I need to use a form on the website.
Click submit on the form - and it does NOT work. I figured it might be my firefox browser, so I used IE. Same problem. Broken refund form. Funny, but the purchase form worked fine when I used it.
I know I have another 50 days or so.. but I want it fixed now. Does anyone have a phone number for customer returns?