Auto-reconcile after matching d/l transactions does not work

QDFW 2020 Version 30.14 (but this issue has been around for me for a while back)

This problem exists in multiple accounts, but I'll take one example.

I have two VISA credit card accounts from the same bank, both using DIRECT CONNECT (if that makes any difference in this problem, which I doubt). In one, after a OSU, when I hit 'DONE' after manually accepting all the downloaded transactions to match in the register, Q initiates an auto reconciliation and all the 'c's are turned into 'R's in the cleared column. So far, so good.

On the other account, nothing happens when I hit 'done'. I have to manually drop down the reconciliation to allow all the 'c's to go to 'R's.

In both accounts on the ACCOUNTS panel on the ONLINE SERVICES tab, the box 'Reconcile using online balance' is checked, and in both accounts I have originally checked the box that says ALWAYS USE ONLINE BALANCE FOR THIS ACCOUNT.

I have toggled the "'Reconcile using online balance" many times and then redone the "ALWAYS USE ONLINE BALANCE FOR THIS ACCOUNT" to try to get this to work, but it never seems to.

I must be missing something??

Reply to
Andrew
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"Always use online balance for this account" is NOT the option that controls automatically initiating the reconcile. The option you want is "Auto reconcile downloaded transactions".

- On the Online Services tab of the account, uncheck "Reconcile using online balance".

- Return to the account register.

- Key CTRL+r to initiate a manual reconcile.

- If necessary, check the radio button to "Reconcile without downloading", then OK.

- In the resulting dialog, check "Use online balance".

- Check "Always use online balance for this account".

- Check "Auto reconcile downloaded transactions".

- Click OK.

Reply to
John Pollard

Thanks John, that procedure seems to do it! I do notice that when I went back to the ONLINE SERVICES tab, the "Reconcile using online balance" has been re-checked, so I thought that might have been the key. I understand more likely the the other clicks in the order you presented that did it's thing.

I appreciate your reply; it was driving me crazy. Another thing to add to my hints and tips file.

Reply to
Andrew

There are two separate primary reconcile options involved in your issue.

The first primary option is the option to "reconcile using online balance". That allows you to change from the default of reconciling using a paper statement.

If you stop after choosing "reconcile to an online balance", you will still have to initiate reconciles manually - you just won't be asked to supply a statement ending date, nor a statement ending balance; the Quicken reconcile will open directly to the reconcile dialog where you mark the transactions to be reconciled, where Quicken will use the online balance date and amount instead of values you supply.

If you want Quicken to automatically initiate the reconcile after each download (the only time the online balance can change), you must use the second option: auto reconcile downloaded transactions.

And once "reconcile to an online balance" is turned on, the approach used to turn it on (manually initiating a reconcile) will no longer work because the reconcile process skips the dialog where you choose "reconcile to an online balance". So if you want to alter anything about the reconcile process when "reconcile to an online balance" is in effect, you have to go to the Online Services tab of the account and uncheck "reconcile using online balance" then manually initiate a reconcile, so that Quicken will present the manual reconcile dialog for you to choose your options.

Reply to
John Pollard

Correcti The secondary option (for online balance reconciles only) is "Always use Online Balance for this account". Selecting that option will prevent you from seeing the initial reconcile dialog where the choice to "Use paper statement" and "Use Online Balance" are accessible.

So if you want to alter anything about the reconcile process when "always use online balance for this account" is in effect, you have to go to the Online Services tab of the account and uncheck "reconcile using online balance" then manually initiate a reconcile, so that Quicken will present the manual reconcile dialog for you to choose your options.

[Also ignore this sentence in my previous reply: "If you stop after choosing "reconcile to an online balance", you will still have to initiate reconciles manually - you just won't be asked to supply a statement ending date, nor a statement ending balance; the Quicken reconcile will open directly to the reconcile dialog where you mark the transactions to be reconciled ...." In that situation, while you will still have to initiate reconciles manually, Quicken will not "open directly to the reconcile dialog where you mark the transactions to be reconciled" - the reconcile process will only work that way, if you have chosen to "Always use Online Balance for this account". ]
Reply to
John Pollard

Got it and thanks again for the additional information John.

Reply to
Andrew

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