QDFW 2020 Version 30.14 (but this issue has been around for me for a while back)
This problem exists in multiple accounts, but I'll take one example.
I have two VISA credit card accounts from the same bank, both using DIRECT CONNECT (if that makes any difference in this problem, which I doubt). In one, after a OSU, when I hit 'DONE' after manually accepting all the downloaded transactions to match in the register, Q initiates an auto reconciliation and all the 'c's are turned into 'R's in the cleared column. So far, so good.
On the other account, nothing happens when I hit 'done'. I have to manually drop down the reconciliation to allow all the 'c's to go to 'R's.
In both accounts on the ACCOUNTS panel on the ONLINE SERVICES tab, the box 'Reconcile using online balance' is checked, and in both accounts I have originally checked the box that says ALWAYS USE ONLINE BALANCE FOR THIS ACCOUNT.
I have toggled the "'Reconcile using online balance" many times and then redone the "ALWAYS USE ONLINE BALANCE FOR THIS ACCOUNT" to try to get this to work, but it never seems to.
I must be missing something??