This is a rant so skip it if you want.
I own and use Quicken 2002 and for something new, a few days ago I bought Cash Manager. On the back of the box there is a comparison table between CM and XG. CM had everything that I wanted to do and did not see a reason why I would want to pay more for XG for the ticked off items in "Manage Your Business" and "Optimize Your Investments". There is no indication on the box that I would have to delete my current account types of RRSP or Investing.
Once home, I opened the box and found "Critical conversion instruction[s]" which tell me to delete my RRSP and Investing account types. I should have stopped there but as it turns out I would not be able to receive a full refund anyway.
I did not delete the offending account types and I could find no way to change the account types to something else. I proceeded with the installation. It had the typical Express or Custom install options. I chose Custom to have it install in a folder of my choice and maintain my current setup. The installation program was unable to make its own new folder so I created a new folder for it. Without warning, it deleted my current version of Quicken and started the conversion of the data files. When it came across the offending account types, it stopped dead. No option to restore the deleted other version of Quicken or restoration of the data file. Fortunately, I had made backups of my original Quicken program and data files on another computer so restoration was easy enough.
Aside from what I consider to be a very poor installation program, my major beef is the misleading statement on the box: "If you are not 100% satisfied, return it with your dated receipt for a full refund of the purchase price." I assumed that meant to the retail store and Intuit gave the store the OK to over-ride the store's normal return policy. There was no indication it meant mail it at my expense to Intuit.
Reading the Software License Agreement there is a statement "...return these items to the store at which you made the purchase..." This is a clear statement to me that I could return CM to the retail store. The Agreement continues: "...(if the store is unable to issue a refund, call Intuit...at...1-888-...)" I did that and expect an authorization number from Intuit to present to the store.
In the end, I am expected to pay for shipping a less than satisfactory product to Intuit and wait for a refund.
I accuse Intuit of misleading their consumers with less than a full disclosure of their refund policy on the sealed software box.