found a new problem in online billpay

I have been checking my payees and found one that was obsolete. So I'm setting up a new payee, same payee, different address. AND... the address stuff for online payees isn't near long enough.

The address in question is:

VM College of Veterinary Medicine (0443) ATTN: Business Office, Teaching Hospital Virginia Tech ,city/st/zip

The first two lines are too long to fit in the fields and there *isn't* a third field for the address...

I'm not sure what to do. UGH

/B\

Reply to
Bernie Cosell
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Abbreviate.

For example, here are legitimate postal abbreviations for "hospital": HOSP, HOSPIT, HSP, HSPTL

Go to the USPS web site and look for abbreviations.

Reply to
John Pollard

I forgot to note in my previous reply: In my "Set up Online Payee" dialog, I have three fields for Name and Street; are you saying you do not have three fields there?

Reply to
John Pollard

} } I forgot to note in my previous reply: In my "Set up Online Payee" dialog, I have three fields for Name and Street; are you saying ...you do not have three fields there?

What I posted before was the [three -long- line] *address*. The name for the "name" has to be "Treasurer of Virginia Tech". I

/B\

Reply to
Bernie Cosell

How have you determined that the name and address must be EXACTLY as you specified?

When it comes to delivering the mail, the post office is in charge: they'll typically deliver even it you don't use the exact address provided by the addressee - the address must just be usable by USPS.

And when it comes to online billpay; often non-individual payees (such as yours) can receive payments via ACH transactions ..., which do not make use of real-world addresses.

I suggest you plan to create an address that will fit in the available space Quicken provides, using every line available and, as I suggested before, every abbreviation available (without regard to the "name" or "address" designation). Then send your next online payment so that, if it is deliverable, it will be delivered early enough so that if there is a problem with the delivery, you will have enough time to go to your billpayer and send the payment from there (or send a manual check).

[If you are unable to send online payments from Quicken ONLY because Quicken's online payee Name and Address fields do not allow sufficient characters; you definitely need to try setting up the payee directly with your billpayer.]

In my 20 years using Quicken, I do not recall ever reading of a complaint such as yours. If in fact, it turns out that you can not make an online payment to the VM College of Veterinary Medicine simply because the two Quicken Online Billpay "address" fields are too short, I believe you may be the first.

Reply to
John Pollard

I'd like to modify that statement, as it does not make my meaning clear.

I do not expect your billpayer will allow any more characters in their online payee names or addresses than Quicken does, since those character limits (32 characters, to be precise) are set by the OFX specs. My original statement was more intended to cause you to see that Quicken was not the only entity limiting the number of name/address characters.

Here's a stab at an abbreviated address for your online payee (neither line exceeds32 characters): VM College of Vet Medicine 0443 ATTN Bus Off. Teach HSP, VA Tech

[NOTE: The OFX specs do appear to allow for a third address line for payees, but neither of my two online billpayers (BofA and USAA; both Fortune 500 banks) allow for such a third line. Quicken can not unilaterally increase the length of billpay payee names or addresses (or add a third address line), and I think it's extremely unlikely that all financial institutions and Quicken are going to get together and agree to make the changes you would like.]
Reply to
John Pollard

} On Sunday, November 8, 2020 at 5:08:03 PM UTC-6, Bernie Cosell wrote: } } > What I posted before was the [three -long- line] *address*. The name for } > the "name" has to be "Treasurer of Virginia Tech". } } How have you determined that the name and address must be EXACTLY as you specified?

I didn't -- I don't know how Virginia Tech internally routes its email.

} When it comes to delivering the mail, the post office is in charge: they'll typically deliver even it you don't use the ... exact address provided by the addressee - the address must just be ,,,,usable by USPS.

I know that, but the "other" address segments help mail not get lost in the bureaucracy of the recipient [e.G, getting it to the right department, ATT: to the right person]

} I suggest you plan to create an address that will fit in the available space Quicken provides, \ ...sing every line available and, as I suggested before, every ... abbreviation available (without regard to the "name" or "address" .... designation). Then send your next online payment so that, if it is .... deliverable, it will be delivered early enough so that if there is a .... problem with the delivery, you will have enough time to go to your ....billpayer and send the payment from there (or send a manual check).

That's doable. I can set the online payment to go the next day. Then wait a few days/ or a week or so and then call the business office and see if my payment was posted. If so, I'm good; if not I can talk to them what would be necessary in the address to get it delivered properly

} In my 20 years using Quicken, I do not recall ever reading of a complaint such as yours. If in fact, it turns out that you can not make ... an online payment to the VM College of Veterinary Medicine simply ... because the two Quicken Online Billpay "address" fields are too short, ... I believe you may be the first.

I've actually had that problem before and I've used abbreviations and elisions to get the address lines to "fit". This is the first time I've had a payee with a five-line address rather than the normal four.

/Bernie\

Reply to
Bernie Cosell

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