One Step Update not working Q2005

I received the following message from Quicken this afternoon. The overwrite problem from March 9 to 8 has still not been corrected.

Dear Valued Customer,

Thank you for your email. On March 9 2005, Quicken Customers were unable to download stock price updates. We have resolved the issue.

If you require additional technical support services, please call

1-877-844-1515 (charges may apply). Also, please check our extensive knowledge base for frequently asked questions and issues at To ensure Quicken maintains the highest quality and meets our customers' needs, your feedback is very important to us. Please do not hesitate to send us more product feedback and suggestions at any time.

Quicken Feedback Intuit Canada

-----Original Message----- From: nobody [mailto: snipped-for-privacy@gt-9.prod.hidden] On Behalf Of snipped-for-privacy@rogers.com Sent: Wednesday, March 09, 2005 9:15 PM To: QKNfeedback snipped-for-privacy@intuit.com Subject: Quicken.ca Customer Feedback

Name: ANDREW ANDONIADIS Telephone: E-mail: snipped-for-privacy@rogers.com Type of Feedback: other Feedback: Quotes download for March 9 2005 are overwriting quotes for March

8 2005 but leaving quotes (Mutual Funds and Canadian stocks)blank. This is a server problem. many people have reported this on alt.comp.software.financial.quicken.

Just spoke with Sandy at Quicken (Intuit?). She immediately told me the download problem is fixed - but when I pressed about March 7,8,9 still not showing correctly she put me on hold. When she came back she told me I could download them manually (but unfortunately "historical prices" doesn't work in Quicken 2002). Failing that I could wait until Monday when she assures me these days will download correctly. She also said that they are on top of this type of problem immediately and post information on

It's a little difficult to find (support -> quicken -> faq database -> why aren't my stock prices updating correctly for some March dates ?) but it is there as QK825. Note however it was only entered yesterday morning ! I guess I will cross my fingers and hope I don't have to track down prices somewhere else and then edit price history for each of them for each incorrect day ! I guess it's not the end of the world if I just delete all prices for those 3 days but that does make my stats less accurate.